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Use messaging flows tied to your course or creator communication surfaces when available.
Open the course or dashboard messaging entry point that relates to the class, assignment, or creator.
Send a concise message with the course context, assignment, or live-session details to reduce back-and-forth.
If direct messaging is unavailable for your plan or role, contact support and include the course title and issue.
Still blocked?
If this article does not resolve the issue, move to chat support or include the article title when you contact the team so they can continue from the same context.